Bank of America is Having a System Failure

BofA has been the price leader for a while on loans and as a result they built up a huge volume in the pipeline. The increase in volume cause turn times to lengthen. And today,  I was notified that their underwriting imaging system has crashed and they are having trouble getting it up. So now things are at a standstill.

 

It’s been very hard to get much communication from BofA on the reason for their failure. The key to keeping a customer happy is communicating what’s happening and how you’re solving problems, BofA has done a horrible job managing communication.

 

Their tagline is, "Know the Customer. Care about the Customer.  Act for the Customer."

 

If only they understand what that meant.

 

 

  

Comments

Popular posts from this blog

East Bay Regional Park District News, Features, & Events

National Park Day August 4 - Free Admittance